please read before making a purchase

♡ no refunds , exchanges or cancellations ALL sales are final. 

♡ if a item arrives with a defect please email us  you will be eligible for full store credit . the item must be sent back beforehand.

[ shipping cost will not be covered ]

♡ i do not ship on federal holidays or weekends.

♡ ready to ship items take 3 to 5 working days to process before shipping out. once you’re order has been shipped expect it within 5-7 business days international orders 10-17 business days . [ due to covid , it could be longer ] 

♡ made to order items : 2 to 4 weeks could be longer due to covid.  [ updated : process will be faster ]

♡ made to order items will not ship with ready to ship items . if you would like your ready to ship items to be shipped with a made to order item please leave a note at the checkout.

♡ i am not responsible for lost , stolen or damaged packages upon arrival. 

♡ based in USA  i am no longer responsible for international orders once they’ve left my country as I can no longer track them once they’ve left my country please track your package with the tracking sent to via email.

♡ if you have any questions or concerns please email me at quearasdollhouse@gmail.com

♡ M-F : 9am to 5pm